User support
Unlimited remote helpdesk, onsite support, classroom incidents, SLT escalation and clear ticket ownership.
Managed services
Joined-up support across school IT.
Day-to-day support sits alongside maintenance, security, governance and longer-term planning, with responsibilities agreed for each school.
Service coverage
Responsibilities set out clearly.
During onboarding, responsibilities are documented across the school, internet provider, MIS provider and hardware suppliers so ownership and escalation routes are visible.
Proactive operations
Monitoring, patching, alert response, backups, documentation, lifecycle and capacity management.
Identity & cloud
Microsoft 365, Entra, Google Workspace, SSO, MFA, licensing, groups, mail and shared services.
Devices
Windows, ChromeOS, iPad, macOS and Android provisioning, policy, updates, security and replacement planning.
Infrastructure
Broadband, firewall, filtering, switching, Wi-Fi, VLANs, servers, storage, classroom AV and printing.
Leadership
Roadmaps, budgets, supplier reviews, policies, governor reports, risk registers and project governance.
Choose the operating model
Fully managed or co-managed.
A smaller school may need broad managed coverage. A larger school or MAT may need senior escalation, shared tooling and project capacity around an established team. Both models can use the same documentation and service reporting approach.
See how support adapts by school type →- Named technical lead
- Unlimited helpdesk
- Planned onsite time
- Strategy and projects
- Senior escalation
- Shared monitoring
- Project delivery
- Absence cover
Service framework
Service levels you can review.
1 hour
standard urgent response target
Named lead
technical ownership
Termly
service and roadmap review
Current
risk and project visibility
Final service levels, coverage and hours are agreed in each school’s service schedule.
Initial discussion
Request a review
Discuss a more joined-up support model.
Arrange a no-obligation discussion. We will summarise the main points and possible next steps.