Client support

Report an issue to the support team.

Tell us what is affected, who is affected and when it started. We will assess the priority against your service schedule and explain the next action.

Email support Call support Customer portal

Existing clients

Email the helpdesk

Include the affected user, device or room, what you expected, what happened, when it began and a callback number if the impact is urgent.

Email support@opswise.co.uk Do not include passwords, MFA codes or sensitive pupil data.

P1 · Urgent School-wide outage, safeguarding control failure, suspected cyber incident or critical service unavailable. 1 hour target

P2 · High Multiple users or an important service significantly affected with no suitable workaround. 2 hour target

P3 · Standard Individual issue with limited operational impact or a workable alternative. 4 hour target

P4 · Planned Advice, change request, setup or improvement that can be scheduled. 8 hour target

Targets shown are the standard framework; your signed service schedule takes precedence.

Phone support

Need to speak to someone?

0203 907 6865

Call when a significant service is unavailable, several users or classrooms are affected, you suspect a cyber-security incident, or you cannot access email or the helpdesk.

For routine requests, please use email so the issue can be recorded, assigned and tracked.

Before calling

Have these details ready.

Your name, school and best callback number
The room, building or site affected
The device name or asset number, if available
The system or service affected
When the problem started and how many people are affected
Any error message and what you were trying to do
Any troubleshooting already attempted
An existing ticket number, if already reported

Keep sensitive information secure. Never provide passwords or MFA codes. Avoid unnecessary pupil, staff, safeguarding or medical information. An engineer will explain a secure method if sensitive information is genuinely required.

Immediate risk to a person? Follow the school’s safeguarding or emergency procedures first. OpsWise provides technical assistance and does not replace the school’s safeguarding response.

School Assurance members

Looking for your controlled resource library?

Sign in with your named school account to reach your controlled resource library, projects and shared files. For access or version questions, contact OpsWise without sharing sensitive school information.

Initial discussion

Not yet a client? Discuss your current support arrangements.

Arrange a no-obligation discussion. We will summarise the main points and possible next steps.

Request a review